FREQUENTLY ASKED QUESTIONS

HOW FAR ARE YOU BOOKING OUT?

Since 2020, we’ve typically been booking out about 4-8 months in advance. We’re currently unable to take on immediate projects, so we encourage you to reach out as early as possible. This way, we can prepare an estimate and add your project to our schedule.

WHAT AREAS DO YOU SERVICE?

We generally work within a 45-minute radius of Winchester, NH. However, for large or high-end custom projects, we’re willing to travel further. We’re particularly excited about large deck projects with budgets of $50k or more, and we’re striving to establish ourselves as the top custom deck builders in the region. If you’re in the Lakes Region or beyond and have a custom deck in mind, don’t hesitate to get in touch!

HOW LONG DOES IT TAKE TO GET MY QUOTE AND WHAT WILL IT LOOK LIKE?

Since every project is unique, especially with home renovations and updates, estimates typically take 2-4 weeks to prepare. During peak times (spring and fall), this process might take a bit longer.

You’ll receive a detailed “preliminary estimate” about 3-4 weeks after our initial meeting. This estimate includes carpenter labor, materials, subcontractor rates, and job-site preparation/disposal fees. If you agree to proceed, we’ll tentatively schedule your project. Approximately 3 months before your start date, we’ll arrange a final detail meeting to confirm measurements, choose materials, and schedule any necessary subcontractors. Following this meeting, we’ll update the estimate to reflect your specific choices and provide a “final estimate” with a payment schedule.

WHAT WILL MY PROJECT COST?

The cost varies depending on the project. Our top priority is QUALITY—this means we don’t cut corners. We ensure every project is code-compliant and built to last. While our focus on high standards may not always result in the lowest bid, we believe in delivering exceptional work.

Rest assured, you’ll never be surprised by our invoices. We recommend budgeting an additional 10% for unexpected issues like rot repair or framing adjustments. We’ll inform you of any additional costs as they arise and provide an itemized invoice at project completion.

If you have a specific budget, let us know in advance!

I AGREED TO MY ESTIMATE…NOW WHAT?

Fantastic! We’re thrilled to work with you. Once you approve the preliminary estimate, we’ll add you to our schedule. Depending on current projects, there might be 4-10 jobs ahead of yours, and any project may extend beyond the estimated time due to unforeseen issues.

We ask for your flexibility with our scheduling as we aim to complete each project to the highest standard. While we strive to provide updates every few weeks, firm start dates can be challenging to pinpoint. Rest assured, when it’s your turn, we’ll be fully dedicated to completing your project to your satisfaction!

DO YOU OFFER ANY WARRANTIES?

At Mattsons Carpentry, we take pride in the quality of our work and the materials we use. While we don’t offer a formal warranty on our services, we’re committed to your satisfaction and stand behind our craftsmanship.

If you encounter issues with your renovation beyond normal wear and tear—provided it’s not due to negligence—please don’t hesitate to reach out. We’re more than happy to revisit your project, discuss potential solutions, and provide an estimate for any necessary repairs.

For Trex decking and railings, we do take extra steps to ensure your peace of mind. We register manufacturer’s warranty with Trex for all Trex products used in your project, so you benefit from their support with your product as well.

Your satisfaction is our top priority, and we’re here to support you long after the project is completed.

HOW DO I CONTACT YOU?

If you are a current customer feel free to use our email and phone links below. If you’re a new customer, please use the “start your project” page and fill out the information there! Once you fill out the contact us form, we will get back to you as soon as we can.

Kirk: (603)762-2662 or kirk@mattsonscarpentry.com

Steph: (978)895-3352 or steph@mattsonscarpentry.com